HCL - Cluster Manager - Operations

Job Purpose:

Ensure effective delivery of services by leading and tracking all the administrative processes for the assigned cluster. Streamline day-to-day operational activities ensuring minimum customer grievances. Responsible for day-to-day operations (including Front Office, Security, billing & collections and Housekeeping, attendance tracking, Facility management, etc.)

Roles & Responsibilities:

Implementation:

- Ensure Quality parameters being implemented, and record maintained.

- Ensure daily tracking of day-to-day processes for smooth running of operations- Ongoing Audit

- Ensure maximum patient satisfaction.

- Daily tracking of all operational issues through team huddles

- Facility management

- Inventory management

- Utility management and ensuring timely submission of bills.

- To ensure and coordinate Renewal of

Licenses:

- Ensure Staff Training and implementation of new processes.

- Attendance management

- Roster Preparation as well as Implementation in coordination

- Ensuring effective CME program logistics

POSITION AVAILABLE:

Cluster Manager (Operations)

Compliance:

- Compliance to Quality measures

- Compliance to Non-Clinical Training Modules

- Compliance to CME/ CPD

- Compliance to regular Meetings within the clinics and cross functional team

- Compliance to all standard processes

- Reconciliation of Day-to-Day Collection

Advisory :

- Advise to the Area Sales Manager on the strategy for the cluster. B2B program - providing non clinical expert advice

- Drafting / Implementing (Freedom pus cards embedded in system) / development of services on non-clinical side

- How does service look like & Diagnostics / New program delivery outside clinics / SPOC for corporates tie ups being based at clinic.

Qualifications: MHA / PGDHM (Hospital Management) with 10+ years of experience.

Measurable Deliverables: Expertise in Operation management, people management, Quality control and Customer Relation Management.