HCL - BPO Transition Role

HCL Technologies is a next generation global technology company that thrives on helping enterprise reimagine their business for the digital age. We have a strong DNA of invention, risk taking and a relentless focus on making our customers successful. HCLs Digital Process Operations unit with its digital services is an enabler of digital innovation and improving performance for Client Business Operations. To fuel our growth, we are looking out for dynamic Transition Management Professionals

Location- Chennai

Key Responsibilities:

- Develop and articulate Transition strategy and implementation solution to support Client Business objectives

- Lead and manage end to end execution of Global Transition programs in accordance with HCL Transition Methodology and Tollgates

- Define, Monitor and control Integrated Transition Program Plan activities across workstreams Knowledge Transfer, IT Solutions, Quality and SLA, Contract and Change Management

- Establish and drive effective Risk Management framework across the transition lifecycle

- Steer Governance reviews and manage communication across senior client and internal stakeholders

- Motivate and Influence cross functional team members for effective collaboration and problem solving

- Establish effective Program change control

- Invest in building domain understanding of the service area and client industry

Experience and Qualifications :

- 10-18 years overall experience in independently managing complex transitions for global clients in F&A/SCM/Product Support (Hi-Tech). Industry exposure to Oil and Gas, Manufacturing, CPG, Hi-Tech and Healthcare is an advantage

- Knowledge of project Management tools like Microsoft Project Professional/Smartsheet

- Excellent client Interfacing and relationship building skills.

- Effective communication (written and verbal) and negotiation skills

- Adept in use of Excel and Power Point

- Confidence and ability to work under pressure and time zones as required.

- Strong result orientation and ownership for solving problems

- Ability to act as a trusted advisor to client stakeholders

- Exposure to leverage of Process Mining Solutions viz. Celonis would be an advantage

- Industry certification viz PMP, PgMp,Prince2, SCRUM is desirable

Contact Details: Alka Sinha