Hathway - Team Lead - Sales

Team Lead - Sales

- Hathway Cable & Datacom Private Limited belongs to the Rajan Raheja Group which owns and operates some of the country's largest corporate brands.

- When we entered the cable and entertainment business in 1995, we aimed to give the people quality service and transform the way they received information and entertainment.

- Something we have achieved over and over again.

- Following our inception, we have expanded our service offerings to include four broad spheres of information and entertainment.

Hathway now offers:

1) Cable TV

2) Digital Cable TV

3) Broadband Internet

4) Content

Responsibilities:

- Lead and manage a team of sales executives to achieve sales targets and business objectives.

- Set clear team goals and provide performance feedback regularly to drive team success.

- Track key performance metrics such as sales conversion rates, customer acquisition, and revenue generation.

- Monitor team performance, analyze results, and implement improvement strategies.

- Resolve escalated customer issues and manage difficult client relationships when required.

- Ensure high standards of customer service and satisfaction in all interactions.

- Conduct regular team meetings to communicate goals, discuss challenges, and maintain team engagement.

- Provide training and mentorship to team members to enhance their selling skills and product knowledge.

- Report team performance and sales data to upper management and provide insights for process improvements.

- Maintain documentation of sales strategies, best practices, and customer feedback.

- Continuously identify areas for process improvement and implement efficient sales methodologies.

- Collaborate with other departments like marketing, customer support, and operations to align on goals and ensure smooth workflow.

Required Skills:

- Strong leadership and team management abilities.

- Excellent communication and interpersonal skills.

- Solid understanding of sales techniques and market trends.

- Proficient in CRM software and sales performance tools.

- Problem-solving skills and ability to handle escalated customer issues.

- Ability to analyze sales data and generate actionable insights.

- Strong organizational and time management skills.

- Ability to train and develop team members.

Educational Qualifications:

- Bachelor's and master's degree in Business, Marketing, or a related field.