Harsco GSC - Assistant Manager - Business Process Improvement

Job Title - Assistant Manager - Business Process Improvement

Company Description :

Enviri (Harsco) Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Camp Hill, PA, with more than 13,000 employees and the company operates in more than 30 countries.

About Harsco GSC :

Harsco GSC handles a wide range of services, finance and accounting shared services, global HR shared services, providing IT Service and helpdesk support and market research support to Harsco globally. We are Operating since 2008 & Serving 30+ Countries

Job Description :

Job Overview : The successful candidate would have high level communication skills and be able to produce documentation to a high standard. You should display a high attention to detail and be able to establish effective working relationships with clients and business representatives. Other skills that will come in useful in this job include an understanding of ERP, BPMS and statistical/data analysis skills

Required Skills :

- Lean/Six Sigma Certification is highly desired

- Excellent communication skills

- At least 6-8 years of experience , on large and complex projects in Process improvement role.

- Strong skills in Process Mapping and Business Process Reengineering

- Strong analytical skills with a demonstrated ability to extensively analyze business processes and workflows

- Strong business/client engagement skills

- Experience developing business requirements

- Experience developing instructional and procedural documentation and presentations

- Experience facilitating workshops and focus groups

- High level of competence with MS Office and MS Visio

Roles & Responsibilities :

- Work with onsite stakeholders and various functional teams at the GSC to identify process improvement opportunities.

- Assist in planning and executing process improvement projects, using DMAIC/ DMADV methodologies.

- Work closely with the business to identify and analyze core business processes and workflows

- Help define process quality issues, measure current process performance, analyze root cause defects, Identify redundant steps, turnback and other process waste. Develop targeted process improvement opportunities cross all the functions at GSC or the larger business

- Actively work with the functional teams to identify process automation opportunities.

- Coordinate Root Cause Analysis (RCA) for any escalations, quality and efficiency issues using proven techniques like 5-Why, Fishbone, etc.

- Documentation of process and work flows., using process mapping techniques. Development of clear and detailed process maps and business requirements

- Ensure SOPs (Standard Operating Procedures) are reviewed per the agreed frequency.

- Help create and maintain a self-service knowledge base to educate teams and allow ready access to SOPs, process maps, etc.

- Develops tools and methods to track and report relevant key performance indicators (KPIs).

- Facilitate Continuous Improvement trainings and workshops.

- Identifying issues and risks

Qualifications :

Education : Graduate and Above