Hardskills - Operations Role - eLearning

Only candidates who are based out of Pune will be considered.

Operations Role, E-learning industry - Pune Location

HARDSKILLS (www.hardskills.com) is an online learning solution that enables large companies to develop their workforces in hard-to-train behavioral skills such as critical thinking, collaboration, selling & influencing, etc. We are revenue generating with a global top tier customer base that have deployed us in more than 30 countries around the world.

- You'll get to be part of a revenue generating start-up with a global market opportunity at an exciting stage of the transformation of workforce skilling. This is an opportunity to be a part of a global customer experience team supporting top tier clients. The Hardskills online solution is receiving extraordinarily high customer ratings of 9.4 out of 10.

- Our clients expect a high level of professionalism and excellence and our organizational culture is customer focused.

- We are looking for professionals who are excellent with detail, have strong communication skills and demonstrate strong initiative.

- You will have excellent planning skills and work methodically with limited supervision.

- This is a role for an experienced professional who is looking to apply their operational skills with ownership and accountability in a part-time capacity. This role can evolve into full-time position down the line.

- Hardskills is led by experienced international entrepreneurs with strong domain expertise and a track record in building award-winning enterprise start-ups. Based out of Berlin & Singapore, we are now looking to add to our customer experience team in Pune. Hardskills is backed by investors from Silicon Valley and Asia.

You are :

- Very experienced in operational roles supporting a global userbase with great attention to detail and a sense of urgency

- Someone who not only understands the importance of implementing processes diligently, but have experience in improving them to increase operational efficiencies and accountability

- Super-well organized, love staying on-top of things without follow-up by your manager

- Able to anticipate and escalate issues before they impact clients

- Comfortable working in a global, fast-faced environment

Responsibilities include :

- Support preparation of reports, in collaborating with team members at first and independently once proficient

- Execute or QC documented processes with great attention to detail and urgency to progress learners though our online courses

- Grade learner responses, track learners- progress, identifying at-risk learners and engage or escalate as needed to maintain participation rate metrics

- Create status reports for clients as well as internal stakeholders

- Smoothly handover to team members to ensure seamless transitions

Must Have:

- 5 - 7 years work experience executing operational processes to service clients and users

- Graduate/Post Graduate degree/diploma

- Excellent written and spoken English

- Strong PowerPoint & report creation skills

- High proficiency in software tools & services: Word, Excel, Mailchimp, Salesforce/Zoho, Zendesk or equivalents

- Prior experience with Learning Management Systems or exposure to the learning industry a plus

We offer :

- Flexi timings with competitive compensation

- Day-time work hours

- A stimulating work environment and a really big mission

- Exposure to working with Fortune 500 companies

- Team culture that values diverse backgrounds & individual accountability

Please apply with a cover letter explaining why we should consider you & a resume.