Haptik is looking for operations managers to lead the chat experts team. This will be a key role in the company where you will directly be responsible for the quality of chats, managing the team to deliver desired results and play a vital role in future growth.  Responsibilities  - Manage chat operations including hiring, training and managing chat experts  - Work closely with operations team to scale efficiently; implement process improvements  - Develop operations processes that can be used at scale  - Collaborate with experts across the business to ensure high morale and motivation  - Directly responsible for quality of service delivered across all chats  Critical Skills and Abilities:  - Strong problem solving skills and self-initiative  - Excellent written, verbal communication, interpersonal skills  - Out of box thinker, easy going and fun to get along with  - Develop operations processes that can be used at scale  - Strong multi-tasking abilities for an entrepreneurial environment  Experience:  - Experience in managing teams  - Experience in designing processes  Qualifications:  - Bachelor's in Commerce, Mass Media, Business Administration, Engineering or related field from a top tier college  Work Experience: Between 2-8 years

Mumbai

Haptik - Manager/Sr Manager - Operations 

Haptik - Manager/Sr Manager - Operations  ,Job Description for Haptik - Manager/Sr Manager - Operations  in Haptik Inc in  Mumbai for (2-8) years of experience. Apply Now!

Job Description for Haptik - Manager/Sr Manager - Operations  in Haptik Inc in  Mumbai for (2-8) years of experience. Apply Now!