Happay - Manager - Implementation

Job Role:

- Work closely with the configuration/ integration team and ensure timely project delivery.

- Ensure all configurations, integrations, and customizations are thoroughly tested and ready for deployment.

- Obtain customer feedback during UAT and distil into action items for our configuration and integration teams.

- Write professional-grade documentation to effectively guide customers through the onboarding process and maintain project documentation to trace all the activities completed during the project.

- Drive GoLive preparation with the customer and ensure successful execution of the cutover plan, data migration and production deployment from the Happay side.

- Enable internal support teams to handhold the customer during the hyper care period.

- Collaborate with Sales, Customer Success, and Product to identify and communicate technical services and solutions.

- Participate in late-stage meetings with prospects to consult on product capability and educate on technical implementation (including configuration, integrations, and customizations)

Qualifications:

- 3-5 years of proven experience in successfully implementing software solutions within the Enterprise B2B segment, showcasing the ability to drive projects from initiation to successful completion.

- Strong project and time management skills, with a track record of keeping tasks on track, managing risks, and facilitating effective cross-team communication to ensure project success.

- Exceptional ability to navigate technical applications and gain a deep understanding of software functionality, facilitating comprehensive solution design and configuration.

- Excellent written and verbal communication abilities to guide customers, write professional-grade documentation, and collaborate with cross-functional teams and internal stakeholders.

- Demonstrated capability to build strong and trust-based relationships with clients, serving as a trusted advisor who provides guidance on best practices and platform optimizations.