Handover Lead - General Manager/Senior General Manager

Experience 10+ Years.

Budget 45 to 50 Lacs.

Location Lower Parel, Mumbai.

Industry Residential & Commercial Preferred.

Reports To Head of Operations.

JOB DESCRIPTION:

Snagging & De-Snagging (Across Multiple Projects):

- Oversee the snagging and de-snagging process across multiple residential and plotted projects,

ensuring all issues are identified, documented, and resolved before final handover.

- Coordinate with internal teams and contractors to address defects efficiently and ensure timely handovers.

Fit-Out Coordination (Across Multiple Projects):

- Manage customer fit-out requests across different projects, ensuring compliance with project guidelines and timely completion.

- Work closely with clients and fit-out vendors to ensure a smooth and hassle-free execution of fit-out work across all projects.

Maintenance Management (Across Multiple Projects):

- Supervise ongoing maintenance activities across multiple project sites, ensuring that all systems are functional and comply with safety standards.

- Collaborate with internal teams and vendors to handle maintenance requests promptly and minimize downtime.

Vendor Management (Across Multiple Projects):

- Coordinate with vendors for services related to snagging, fit-outs, and maintenance across various projects, ensuring quality and timely delivery.

- Manage vendor contracts, negotiate terms, and ensure adherence to service-level agreements (SLAs) across all sites.

Customer Grievances & Communication:

- Act as the escalation point for customer grievances across all projects, ensuring issues related to snagging, fit-outs, and maintenance are resolved promptly.

- Ensure clear and consistent communication with customers regarding project timelines, handover processes, and any challenges encountered.

Society Formation Assistance (Across Multiple Projects):

- Support the formation of residential societies post-handover, coordinating with residents and legal teams to ensure compliance with local regulations across all projects.

- Assist residents in completing society registration processes, including necessary documentation, elections, and regulatory approvals.

Team Management (Across Multiple Projects):

- Lead and manage teams responsible for handover, snagging, fit-outs, and maintenance activities across multiple projects, ensuring task allocation and performance management are handled efficiently.

- Provide guidance and training to team members on customer service, project management, and communication skills to ensure seamless handovers.

Reporting & Documentation:

- Maintain accurate records for all handover activities, including snagging, fit-out progress, maintenance tasks, and customer grievances, across all projects.

- Prepare and submit detailed reports on the status of handovers, vendor performance, and customer satisfaction metrics for all ongoing and completed projects.

Post-Handover Support:

- Provide post-handover support to clients, addressing any remaining maintenance or fit-out issues across all residential and plotted projects.

- Monitor client feedback to identify opportunities for improvement in the handover process and implement solutions where needed.