Gynoveda - Manager - Clinic Operations

Clinic operations manager- Bengaluru

Lead daily operations of the fertility clinic. Convert and retain customers in clinics to establish a steady revenue stream. Accountable for clinic revenue, profits, and team management.

Responsibilities:

- Grow annual revenue run rate to 5 crores by the end of year one.

- Convert 90% of consultations to product purchases during 1st visit to the clinic.

- Achieve repeat consultation of 50%.

- Achieve EBITDA margin of 30% by 4 months from launch.

- Maintain top-grade operations and service delivery.

- Hire and manage clinic staff and upkeep of the clinic facilities.

- Ensure timely inventory backfill of medicines and other supplies.

- Comply with SOP to achieve clinic operations excellence.

- Deliver monthly sales and expense reports that are 95% accurate.

- Conduct periodic training programs for clinic staff.

- Create a customer-centric service-focused culture.

- Deliver top-notch customer experience at the waiting area and reception.

- Ensure service consistency across 500+ customers visiting every month.

Requirements:

- Candidates with experience in the healthcare space, especially fertility clinics preferred.

- Proven track record in managing exclusive brand outlets (EBO).

- Core skills required - Operations management and service excellence.

- Has the knack to take ownership and independently manage clinic operations.

- Prior experience in PnL accountability. Thrives in an ambiguous business environment.

Desired Skills and Experience: Operations Management