Grupo Bimbo - Capability Manager

We are seeking an experienced Manager Capability to join Bimbo Bakeries India.

- This role is critical to the development and enhancement of organizational capabilities, focusing on lead generation, communication, customer service, sales, and sales management.

- The ideal candidate will have a solid background in Leadership Development, Competency Development, Capability Building, and Talent Management, ensuring that the organization's workforce is equipped to meet business goals.

Roles and Responsibilities:

- Design and implement leadership development programs to enhance the skills of mid to senior-level managers.

- Identify skill gaps and work with department heads to develop training solutions tailored to leadership growth.

- Facilitate workshops, training sessions, and coaching programs focused on leadership and organizational effectiveness.

- Develop, implement, and continuously improve competency frameworks that align with business strategies.

- Collaborate with HR and department heads to identify core capabilities required for different roles and design programs to develop these capabilities.

- Monitor and assess the impact of competency development initiatives on employee performance.

- Drive talent management processes, including succession planning, high-potential development, and retention strategies.

- Work closely with HR to implement talent review programs to ensure a pipeline of future leaders.

- Foster a culture of continuous learning and development within the organization.

- Support the sales team by designing capability-building programs that enhance their ability to generate leads and close deals.

- Collaborate with the sales management team to develop tools and techniques for effective lead generation and customer engagement.

- Provide coaching to sales staff on improving communication skills and customer service.

- Develop and implement training programs aimed at improving customer service skills across the organization.

- Work with teams to enhance communication strategies, ensuring consistent and effective interactions with clients and stakeholders.

- Lead initiatives aimed at improving customer satisfaction and ensuring that the workforce is trained to handle customer queries and issues effectively.

- Implement performance management systems that track the progress and effectiveness of capability development initiatives.

- Analyze performance data to identify areas of improvement and adjust training and development plans accordingly.

- Prepare regular reports for senior management on the success of talent development programs and capability-building initiatives.

- Work closely with HR, sales, and operations teams to ensure that capability-building efforts are aligned with broader organizational goals.

- Collaborate with external vendors and consultants to deliver specialized training programs.

Qualifications:

- MBA from a reputed institute.

- 8-10 years of relevant experience in Leadership Development, Competency Development, Capability Building, and Talent Management.

- Proven experience in designing and implementing training and development programs.

- Strong understanding of sales processes, customer service strategies, and communication skills development.

- Experience in driving large-scale capability-building initiatives within a dynamic and fast-paced environment.

- Excellent leadership, communication, and interpersonal skills.

- Strong analytical and problem-solving abilities, with the ability to interpret data and adjust strategies accordingly.

- Ability to work collaboratively across functions and drive cross-functional initiatives.

Preferred Skills:

- Certification in Leadership or Talent Management programs.

- Experience in the FMCG industry or a similar fast-paced environment.

- Familiarity with performance management tools and talent development software.