Group Manager - Training - Retail Banking

Job Description:-

- Accountable for New Hire training, Nesting, Performance during 30-60-90 days period and overall knowledge management during BAU

- Take direction from training lead and execute deliverables

- Design process training plans with inputs from client SMEs

- Assess the effectiveness of training material to be deployed for the KS program including the SOPs, Participant and Facilitator Guides, Learning Check Points, etc.

- Set-up daily/weekly huddles with trainees to track progress and resolve any issues

- Participate in periodic transition update calls set-up by Project Managers for internal stakeholders and provide detailed updates on progress of training batches

- Conduct audits, calibration with QAs & Training Need Assessment (TNA) for employees in BAU Operations

- Develop training interventions (BTB) based on TNA for existing employees

- Conduct certification programs & other developmental workshops for auxiliary trainers

- Review and revise the standard operating procedures periodically or as agreed with the client

- Ensure robust update management process is deployed and followed

- Ensure adherence to the training governance mechanism as outlined in Training Standard Document (TSD)

- Preparing, publishing and maintaining various training reports and dashboards

Qualifications

- Minimum of 7 years of experience in Banking domain

- Training experience will be preferred

- Excellent communication and presentation skills

- Strong time management skills

Qualifications:-

Any Graduate / PG

Additional Information:-

Shifts: - Flexible

Training Work Experience 6+Years Preferred.

Group Manager - Training - GGN

Candidates from a Retail Banking BG Mandatory

Business is Open to Look at Ops Profiles

Role: - Team Role: - AM/DM - 5/6

Shifts: - 12:00 PM to 12:00 AM Bracket - Sunday to Thursday (Middle East)