Group Manager/Senior Group Manager - Black Belt - Travel Domain

Industry : BPO/ KPO/ Contact Centre/ Captive Background Only .

- Drive Improvement projects/activities across the vertical.

- Transfer the knowledge and skills learned during the expert training sessions to other employees.

- Redesign processes to suit the improvement plan

- Work closely with operations team to collect data and assess the current situation.

- Net work with other experts to exchange learning and good practices both internally and externally

- Remove barriers to progress

- The incumbent should have zeal in working in a dynamic BPO environment and keenness in acquiring working knowledge of the operations and processes on site.

- Should possess good analytical skills, communication and negotiation skills.

- Should have good interpersonal skills and should be capable of motivating people.

- Must have required attitude and skills to practice Values at the workplace.

- Should possess good business acumen and strongly result oriented with passion to reach.

- Should be willing to question the authority

- Should be willing, credible and open

- Liase with functional / vertical managers to accept and agree the need for change

- Overcome the resistance of people towards change

- Questioning and challenging the authority.

- Should be able to introduce different innovative concepts

- Liase with functional / vertical managers to accept and agree the need for change

- Overcome the resistance of people towards change

- Questioning and challenging the authority

- Should have a strong logical bent of mind

Knowledge/Qualifications/ Competency :

- Any Graduate / PG.

- Good Communication/Presentation Skills

- Microsoft Office skills

- Well Versed with Minitab

- Black belt certified Mandatory, Candidate from an Travel Domain Experience

Special Role Requirement :

- UK Shifts

Travel Domain

Handle - 1500 - 3000 ppl across