We have urgent opening for group leader/ Assistant manager for international BPO technical process..
Details below:
Job Timing: US rotational shift with 2 rotational off
Job Location: Mumbai Belapur
Salary: Upto 7,00,000
Transport Available
Experience: minimum 2 years of experience as group leader/Assistant manager in voice process (technical process preferred)
Job Description:
- To ensure desired customer delight by providing satisfactory response to customer interaction.
- Manage Customer Interactions through Inbound voice contact through his/her team for the various services
- Evolve more effective work process for improving customer interactions
- Constantly monitor & review performance metrics for achievement of objective
- To interface with respective work center for resolution of complaints
- To track & ensure closure of complaints
- To effectively manage Contact Center operations for constant performance achievements
- Identify relevant training needs of agents & ensure effective implementation
- Effectively manage shift operations
- Interface with IT/HR/ Training/Quality
- Collate data & generate MIS report
- Meet service level
Deepali
HR Executive
Ring: 8879090697
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