Great Place To Work - Project Manager/Senior Project Manager - Operations

ABOUT THE ORGANIZATION :

Great Place To Work - Institute is a global management research and consulting firm dedicated at enabling organisations achieve business objectives by building better workplaces. At Great Place to Work - Institute, we've spent 25 years tracking great workplaces and learning from their successes.

By surveying millions of employees and studying thousands of businesses, we've created a model for building performance based on trust. It's our contribution to a global shift in businesses that is changing the way the world works.

Our data show that building workplace trust is the best investment any company can make, leading to better recruitment, lower turnover, greater innovation, higher productivity, more loyal customers and higher profits.

Our model provides specific, actionable steps to get organizations there. While clients are the ones to lead their organization on this journey, we provide steady guidance from one of our 52 offices around the world.

Companies of all sizes look to us for our assessment tools, trainings, advisory services, conferences and workshops. The world looks to us to identify the best workplaces through our renowned lists produced by our best workplaces study teams. It's all part of our passion to create a better world by helping organisations become great workplaces.-

POSITION : Head - Best Companies to Work

Location: Mumbai

Role - Head - Best Companies to Work

Role : Project Manager / Senior Project Manager - Operations

Basic Qualifications :

Graduate / Post Graduate

Experience Level : PM / Senior PM - 6 - 10 years - Project and Team Management

Salary : On par with Industry Standards

Skills and Competencies :

- Excellent Communication skills - both written and oral. Should be comfortable in handling difficult client interactions

- Awareness of Lean Six Sigma practices and experience of implementing Operations Quality across multiple engagements

- Team Management - Must have handled high performing dynamic teams in the past

- Attention to Detail - Detail Oriented and someone who can dive deep

- Client Expectation Management - Someone who understands the Business perspective of things, and manages client expectations accordingly

- Excellent Conflict management skills in multi-party environments

- PMP Certified, or good awareness of PM methodologies

- Vendor Partnerships - You will have to get a lot of work done through vendors, so such know-how is very important

- Expert knowledge of Excel, and PowerPoint

- Comfortable with handling and making sense out of huge amounts of data

- Exposure to one Statistical tool - SPSS, R, etc.

- Awareness of reporting tools like Qlikview, Tableau, Micro Strategy

Role and Responsibilities :

- Take care of all operations related activities for clients of Great Place to Work and be the Quality expert on various products and services

- Manage requests/issues raised by the client and resolve queries

- Ensure quality of the deliverables that go out to the clients

- Quality Audit and reviews on regular basis, basically someone who is paranoid about Quality

Quality :

- Tie Business Goals to Quality and set clear parameters for COQ

- Set Quality guidelines and procedures and ensure implementation

- Spread awareness about quality and be a Quality Champion for the Organisation

- Audit Processes and create roadmap for a Quality driven Organisation

Operations:

- Data management and Data processing across affiliate network

- Manage a team of Operations Analysts to deliver on Day to Day Operational goals

- Set standards and parameters for the Operations team

- Create a world class operations team, that can be benchmarked against best in the industry

Team Management : Create weekly team schedules to ensure appropriate coverage of work activities in the project. Monitor and report on progress towards achievement of plans.

Relationship management : Internal and external clients. Coordinating with global affiliate teams like list, - marketing and clients in answering queries related to Great Place to Work- data points.

Process Improvement : Locate and define new process improvement opportunities. Work closely with Global list management team to prioritize business and information needs.

WHY SHOULD YOU APPLY :

- You will joining our mission to help numerous Organizations transform their workplaces and thereby impact industry and society

- You will get the opportunity to learn continuously from the best employers globally

- You will have the opportunity to write articles, address seminars and be known as a thought leader

- You will be a part of a team that passionately believes in, and tries to practice the great workplace values of Trust (Credibility, Respect & Fairness), Pride and Camaraderie.