Grampro - Head - Digital & Alternative Banking - Big6 - IIT/NIT/BITS/IIM/ISB/MDI/FMS

Designation : Head, Digital & Alternative Banking.

Location: Thrissur, Kerala

Responsibilities:

1. Digital Banking Strategy: Develop and implement a comprehensive digital banking strategy.

2. Channel Expansion and Optimization: Expand and optimize digital channels to enhance customer experience and drive channel migration.

3. Product and Service Innovation: Drive innovation in digital banking products and services to meet customer needs and stay competitive.

4. Customer Acquisition and Engagement: Expand and optimize digital channels to enhance customer experience and drive channel migration.

5. Digital Sales and Cross-selling: Drive digital sales and cross-selling initiatives to increase revenue and deepen customer relationships.

6. Digital Security and Fraud Prevention: Ensure robust security measures and effective fraud prevention mechanisms in digital banking operations.

7. Performance Analysis and Optimization: Monitor and analyze digital banking performance metrics to identify areas for improvement and optimize operations.

8. Collaboration and Stakeholder Management: Collaborate with internal stakeholders and external partners to drive digital banking initiatives and partnerships.

9. Digital Adoption and Usage: Drive digital adoption among customers and increase usage of digital banking services.

10. Mobile Banking and App Development: Develop and enhance mobile banking applications to provide a seamless user experience.

11. Open Banking and API Integration: Explore and implement open banking initiatives and integrate APIs to enhance service offerings.

12. User Experience and Design: Ensure a user-friendly and intuitive design across digital channels.

13. Regulatory Compliance in Digital Banking: Ensure compliance with relevant regulations and guidelines in digital banking operations.

14. Analytics and Data-Driven Insights: Utilize data analytics to generate insights for informed decision-making and personalized customer experiences.

15. Team Management and Development: Lead and develop a high-performing digital banking team.

Qualifications and Experience:

- B Tech and MBA from premier Institutions.

- 15+ years relevant experience in Banking/Fintech/ IT/ Consulting / Big 6.

- Agile Project Management and digital transformation experience preferred.