- Gradeup is India's Most Effective Exam Preparation App. We help students prepare for 50+ competitive exams in India. Over the last 4 years, we have helped in the preparation journey of 16M+ students across 2500+ cities in the country. Our flagship product Gradeup Classroom (launched in Jan- 19) provides structured live courses to students, which are delivered by top faculties. In a short span a year Gradeup Classroom has already established its credibility and has shown exceptional selection results. - Exam prep industry is in an exciting phase, as the shift from offline coaching to online live classes has just started. So, if you want to be a part of this big change and are excited to create an impact in the lives of millions of students, Gradeup is the place to be in. - We are a part of Times Internet, India's largest digital media company. - Gradeup is looking for a Sr. Manager - Student Support who can design student service processes that scale at every point in the student Lifecycle including sales, onboarding &amp; retention. Roles &amp; Responsibilities: - Own/Drive the core objective of Customer Experience across Inbound and Outbound customer channels including social media channels. - Be the voice of the customer in the leadership team working closely with product, marketing and engineering teams to implement insights and product improvements to continuously improve customer experience. - Review team and business performance statistics to determine and document areas that may need improvement. - Recruit, train and build professional development plans for the customer facing teams. - Establish formal service level agreements for commitments to internal and external stakeholders, and iteratively improve upon delivery standards. - Work closely with sales to set up a process to manage the website chat and ensure maximum lead conversion - Work with Student Success team to take feedback received from various channels and ensure required interventions are undertaken - Review and improvise existing policies to scale up on existing quality standards Desired Skills &amp; Experience: - Any graduate, post-graduation would be an added advantage - 8 - 10 years of experience in online B2C customer support roles. - Ability to build and manage large teams - Ability to design processes around customer experience to create customer delight. - Problem Solving &amp; strong communication skills - Ability to take ownership &amp; drive for closures with the defined SLAs Reporting Structure: This role will be reporting into the CEO/ Co-Founder of Gradeup

Noida

 Gradeup - Senior Manager - Customer Support - Student Experience 

Job Description for  Gradeup - Senior Manager - Customer Support - Student Experience  in Byjus Exam Prep in  Noida for (8-12) years of experience. Apply Now!