Goodera - Senior Manager - Consulting

Job description :

Client Management :

- Take complete responsibility for successful delivery of all allocated clients on the parameters of Schedule, Quality and Customer Satisfaction.

- Ensure exceptionally high satisfaction levels for customer stakeholders

- Ensure appropriate expectations are set with the customer that can be met and exceeded as well as tactically manage expectations

- Manage turnaround times for all deliverables

Org Building :

- Define, implement, manage existing and own process/workflows for any given project

- Uphold and demonstrate the values and culture drivers of Goodera

- Build and groom teams

Team Management :

- Collaborate with product / sales / engineering / other teams as required on the day to day deliverables of the designated projects/accounts

- Manage metrics and reviews

- Guide and mentor peers and team members- Performance as well as client management

- Ensure adequate expectation management with the internal team and all stake holders

- Proactively assess and identify training needs (technical and soft skills) and initiates training sessions

- Ensure "honest and respectful" feedback is communicated to all team members frequently and a culture of frequent 1:1s exists within the designated teams

Knowledge Management :

- Provide process improvement suggestions that measurably impact delivery in a positive manner

- Ensure timely identification of risk/problem areas and puts into place appropriate mitigation plans

Sales and Technology :

- Ensure up sell of new Goodera modules and a minimum of 10% increase in the value of the existing base

- Revenue management for assigned India based clients

- Ensure successful on boarding and deployment of the platform for all accounts managed

- Ensure platform usage by all concerned stakeholders (Clients and NGOs), monitor and track the user engagement

Skills :

- Strategic/analytical mind-set

- Comfort in a data-driven business environment

- Problem solving comes naturally to you

- Excellent critical thinking skills, ability to present your beliefs clearly

- Strong ownership and bias for action; ability to internalize goals and work independently

- You are comfortable working in a fast-paced start-up environment

- Ability to synthesize complex data into actionable goals

- Interpersonal skills to work collaboratively with various stakeholders

- Strong verbal and written communication skills

- Ability to communicate with both technical and non-technical staff are critical

- Prior consulting and media experience is mandatory

- Attention to detail and proven ability to perform tasks independently with a high degree of accuracy