Good Earth - Floor Manager - Retail Store

Location: Good Earth Colaba Store, South Mumbai

Purpose: Delivering GE's unparalleled customer experience and driving revenue on the shop floor

RESPONSIBILITIES:

Retail Business Responsibility:

- Taking ownership and meeting all designated category targets and sales goals on the sales floor, on a daily,weekly, and monthly basis

- Attaining and sustaining healthy Key Performance Indicators (KPIs) such as Average Order Value (AOV), Average Basket Size (ABS), billing frequency, while providing qualitative and quantitative feedback to business teams to drive solutions for growth

Customer Experience:

- Continuously strive to enhance the overall floor service experience

- Understanding customer needs and suggesting products by mapping customer personality, occasion, and requirement

- Responsible for all categories floor VM and displays ( set-up, mix & match, and quantity) and their regular upkeep

- Understand, own, and drive the Cerise Loyalty Program on the floor along with the Team

Client Engagement & Experience:

- Establishing robust customer interaction on the sales floor by fostering friendly and consistent relationships with all customers, assisting with suggestive selling, upselling, and cross-selling

- Understanding customer needs and suggesting products by mapping customer personality, occasion, and requirement

- Focusing on transitioning a customer's buying journey from being a non-customer to becoming a regular and loyal customer, with a focus on increasing both the frequency of visits and the total bill value

Floor Operations & VM:

- Work closely with shop operations to drive hygiene and experience on the floor

- Monitoring inventory levels across all product categories, fulfilling requisitions based on customer purchases, and guaranteeing ample stock availability on the sales floor

- Collaborating closely with the Inventory and Warehouse teams to ensure that stock is available for the required categories on the sales floor.

- Responsible for all categories floor VM and displays (set-up, mix & match, and quantity) and their regular upkeep

Team & Collaboration:

- Work closely with all floor team member to optimize the performance and enhance skill sets

Collaborate & maintain good rapport with backend business and marketing team

- Making sure that all HR policies & compliances, and standard operating procedures (SOPs) are followed, and ensuring that the atmosphere on the floor aligns with brand guidelines