GoKhana - Operations Manager

About GoKhana ToBox Ventures Pvt Ltd:.

- GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria.

- Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in tech park.

- GoKhana's award-winning solution brings our food partners, corporate partners, and their employees on a single, transparent platform.

- GoKhana is built around the principle of simplicity.

- Whether it is the simplicity of solving problems, eliminating the need for multiple apps for outlet types, or the absolutely intuitive ease of using the app.

Website: www.gokhana. com.

About Operations Manager:.

- As an Operations manager you are responsible for the operation and management of the cafeterias allocated to you.

- These cafeterias may be from the same corporate organization or may be from different organizations.

- You are expected to promote guest delight and ensure guest satisfaction, all the while maintaining a safe and hygienic environment for the preparation and service of food & beverage at your respective cafeterias.

- You are also required to have an understanding of the financial health of your cafeteria.

- In addition to the above, you are expected to be up to date and follow points in areas given below:.

Roles & Responsibilities:.

- Must have Product knowledge.

- SOPs on day-to-day operations, attendance tracking, rostering, vendor management, employee engagement, admin engagement, escalation matrix, cash management & reporting format.

- Attend mandatory training sessions as & when held by the head office.

- Conducting Site In Charge training and ensuring all of them are competent in service procedures.

- Personal grooming standards as set by the company for self and team of experience managers & site managers.

Prerequisites:.

- Good command over both written and spoken English.

- Excellent personal grooming along with a pleasing personality.

- Good knowledge of food & beverage service.

- 3 to 5 years of work experience in F&B, retail or any CRM related organization.

- Preferably female candidate.