GO MO Group - Operations Manager

- Perform keyword research in coordination with client's business

- Generating reports on daily/ weekly and monthly basis

- Preparing performance reports by collecting, analyzing, and summarizing data and trends

- Hands on monthly / quarterly forecasting

- Efficient in team management of minimum 50 employees

- Co-ordinate with quality team, MIS team and Client Services to create a delivery plan

- Come up with suitable technique to ensure timely deliveries of campaigns

- Capacity Planning

- Maintain floor productivity above 70%

- Solving the issues of the employees, grievance handling on the floor etc.

- Maintain attrition and attendance percentages of the processes as per the business requirements

- Reviewing the team's performances and sharing the feedback on timely basis

- Review the current incentive plans and suggest a plan as per the market standard

- Identify points for process Improvement

- Responsible for managing the team leaders and assigning the task to them for the smooth functioning of the process

- Responsible for all strategic accounts and help in maintaining campaign reports to project allocation and headcount count planning