GM - Service - Auto/Commercial Vehicle

Designation - General Manager - Service

Job Location: Begusarai and Purnia (Bihar)

Salary range: 10 to 15 lacs

Industry: Heavy commercial vehicle (automobile)

Job description/responsibility:

- Prepare monthly forecasts and Supervise and manage workshop operations

- Coordinate and ensure smooth operation among location service departments

- Organize, Lead, and Control Operations in Service & Service parts Area

- Generate Stable Profitability for Dealership

- Setting of Service & Service parts Performance Targets

- Monitor Customer Satisfaction Reports & Trends

- Share Customer Satisfaction Information with Service & Service parts Personnel

- Establish Yearly Targets & Competitive Compensation Plan

- Set Marketing Strategies to Target New Business

- Tracking Competitors Activities - Development of Innovative Offers for Customer

- Monthly Analysis of Key Performance Indicators (Productivity, Efficiency, Labor Utilization, Labor & Service parts Sales, Inventory Control, Service Rate)

- Provide Monthly Performance Results to the Dealer Principal

- Maintain Service & Service parts Coordination through regular meetings

- Carry out Yearly Staff Performance Appraisals

- Establish Performance & Customer Satisfaction based Incentive Scheme

- Monitor Service Shop Environmental & Safety Issues