GM/Senior GM - Contact Center Quality - BPO

Quality - Process Excellence, Transaction Quality + Operations Risks

Critical role is to:

front-end Quality & Process Excellence with clients,

establish strong TQ performance, daily performance mgmt. & dashboards,

ensure Operational controls are designed & implemented,

drive daily performance improvement

generate business insights from Quality monitoring,

identifying opportunities & driving kaizen/ lean, Six Sigma projects, etc-

create client value & drive growth