GM - Sales & Service - Auto

JOB SPECIFICATION – GM SALES & SERVICE

JOB TITLE - GENERAL MANAGER -SALES & SERVICE

REPORTING TO - DIRECTOR

Location - Delhi

- 10 - 15 years of experience in Auto/ Accessories/ Ancillary Industry.

- MBA/ PGDM qualified

- Should have strong leadership and organizational skills, and the ability to understand profit and loss statements and manage a large, diverse staff.

- Proven skills in business and financial management.

- Ability to take care of Service, Maintenance, Customer Service & efficient manpower management.

- Should have strong communication skills to deal with customers, employees and vendors.

- Demonstrated ability to work in a proactively diverse and inclusive organization.

- Demonstrated ability to manage and supervise a staff team.

- Effective problem - solving and mediation skills.

- Demonstrated ability to multi - task and work in a fast - paced office setting.

- Proven ability to cope with conflict, stress and crisis situations.

JOB RESPONSIBILITIES:

Planning & Management

- Planning, leading, organizing and controlling operations in the sales and service department with accountability on profit & loss.

- Defining the service standards and ensuring compliance to the norms.

- Planning and developing short and long-term goals and objectives annually, and submitting time projections to corporate management for approval.

- Effectively communicating with the Reporting Head to review departmental forecasts and ensure consistency with annual projections.

- Promote sales and post sales activities to enhance volumes and relationship building with customers

- Tracking competitor activities.

Customer Satisfaction & Service Support

- Communicate the Customer Satisfaction sales related Standards to all sales personnel.

- Responsible in the entire service/ maintenance function & co-coordinating with the customer service team for providing proactive maintenance solutions.

- Monitor results of the Customer Satisfaction Sales Survey and implement process strategies to continually improve customer satisfaction ratings.

- Tracking daily complaints, ensuring proper manpower and route planning to ensure lesser response time and faster speed of service.

- Identifying areas of improvement and recommending process modifications to enhance operational efficiencies.

- Improve ‘Service Readiness’ through adherence to Service Processes.

Dealer Account Management:

- Responsible for development of channel partners.

- Implementation and upkeep of Dealer Management Systems.

- Implementation of Warranty on Web.

- Audit parts claimed under warranty to ensure compliance with policy.

- Ensure partner viability through marketing of packaged services.

- Conduct ‘Time Study’ to identify potential bottlenecks thus improving productivity and reducing downtime of customer complaints.

Team Leadership

- Selecting & training the team members and build an effective / knowledgeable hierarchy.

- Monitoring, managing & mentoring the team for effective service deliverable.

Financial management

- Provide recommendations regarding investments and cash strategies.

- Oversee preparation of annual budget, regular variance statements and annual audit.

- Provide vision regarding overall financial health of the company.

- Provide vision and leadership in long - range fiscal planning to ensure the continuity and solvency of the company.

- Provide recommendations regarding effective utilization of long and short term debt, including refinancing and purchasing/sales.

- Oversee fund raising efforts.

INTERDEPARTMENTAL RELATIONS

- Establish and maintain effective working relationships with the sales, finance , marketing and other departments

- Maintain cooperative relationships with the other heads.

Interested candidates are requested to mail their resume at gunjan@vivoindia.com along with the following details.

1) Current CTC : -
2) Expected CTC : -
3) Notice Period : -
4) Current Location : -

Contact at gunjan@vivoindia.in

Gunjan Kumar // +91-9311311044