GM - Process Excellence - MBB - F&A

GM - MBB - Process Excellence - Domain F&A

Key Accountability:

- Deployment of QA strategy

- Mentor & guide team members to achieve business goals

- Maintain VOC score of 8 & above

- Work closely with operations team to collect data and assess the current situation.

- Drive Change acceleration

Cultural Perspective:

- Drive/facilitate change within your teams

- Create a cohesive environment between all functions and within team members

- Drive a culture of data based decisions

- Create buy-in across the Vertical

Customer Perspective:

- Drive customer communication

- Drive VOC actionable across the team and maintain/improve the scores

- Drive inputs from VOC for improvements

- Contribute and present in client/customer reviews/meetings

- Drive Six-Sigma Initiatives across the Vertical/Function

- Meet/Improve on all customer CTQs

Financial Perspective:

- Achieve QNS target through Quality Initiatives

Internal Process Perspective:

- Make Quality a part of transition

- Adhere to compliance to Quality standards (ISO, COPC etc)

- Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations-review, dashboards, BQC- s)

- Follow appraisal and feedback mechanism

Learning and Growth Perspective

- Identify and retain top talent in the vertical

- Complete support and drive to the DNA program for selected people

- Identify opportunities for developing people and own Self-Development

Capabilities:

- As A Change Leader Instil Assurance Culture In The Organisation

- Customer Driven focus

- Prioritization and Alignment to business Strategy & Objectives

- Strong Analytical And Problem Solving Skills Project Management Skills

- Knowledge Of Statistical Tools

- Ability To Coach And Train People On Six Sigma And Lean Concepts

- Hands On With Statistical Softwares - Minitab And Ms Office Tools

- Service Industry Work Experience

- Strong People Management Skills

- Good Communication And Presentation Skills

- Six Sigma MBB And Lean Certifications

- F & A Background

- ITeS Work Experience,

- Exposure Of Handling Teams

- Train the Trainer Certification

Essential Desirable:

- Work Experience (mention No. of Years): 12+ Years of Relevant Work Experience post Qualification.

- Worked in service/ BPO / set up

- Excellent communication skills should be able to communicate with external customers and senior leadership

- Should be able to handle a team of hi potential Quality resources

- Should be a good mentor

- Knack for detailing, drilling down

- Systematic and planned approach to problem solving

- Exposure to Transactional Quality and Quality Assurance, Process Excellence

- Exposure to Six Sigma and Lean methodologies, tools and techniques

Knowledge/Qualifications/ Competency:

- B- com Graduate

- Exposure to F&A qualifications - CA, CA inter, ICWAI, CIMA, MBA Fin, etc

Contact: Rekha
044-43443707