GM/Delivery Lead - F&A Transitions - KPO

GM(Delivery Lead, F/A Transitions) - KPO

We have an opening of GM (Delivery Lead) - F&A/Transitions for a leading MNC KPO in Chennai.

LOCATION - Chennai

WE ARE ONLY LOOKING FOR CA CANDIDATES

Applying candidates must be comfortable in Shift timings

The KPO Delivery Lead position’s main RESPONSIBILITIES would include -

- Lead all F&A processes for the KPO. This will involve scaling up and transitioning the F&A processes to KPO, building the teams, Process Delivery (Setting the process, metrics & SLAs) and business engagement. These processes will primarily be in the MIS, F&A, Risk, Treasury and audit domains.

- Ensure that the scale-up, top line & productivity goals for the team are met, including service level, utilization and customer satisfaction. Manage the operational requirements of the customer on a daily basis

- Facilitate generation of ideas, analyze operational risks, address customer escalations and work with other KPO leads to mitigate risks and establish common goals to deliver value to the business

- Business engagement & capability development – Further expanding the F&A offerings

- Identify & implement process improvement opportunities within KPO

- Introduce the processes & practices complaint with CMMi-SVC Level 3, and aim for certification in a year or two