GM - BPO Operations - Travel Domain

1) BPO Operations Experience in Travel domain

2) P&L Management

3) Third party exposure.

4) Process management-Responsible for management and coordination of overall operations, SLA delivery across all processes, quality and general administration

5) Client interaction- Excellent Client Management

6) Manage conference calls/other communication with the client and build a rapport with key client contacts.

7) Team Management and People Development -Lead & motivate a team of Support and Operation Leaders and ensure their development through direct coaching/feedback wherever required, Support Learning and development initiatives, Coaching and counseling, staff motivation retention programs. Effectively implement rewards/recognition, appraisal & Incentive programs. Create cross-functional teams to encourage team building.

8) Farming, supporting new business initiatives.

9) Internal co-ordination with Projects and EUs to meet SLA standards.

10) Transitioning support.