Global Program Manager - Operational Excellence - eCommerce/Technology Firm

- Seeking for a leader who is passionate about people management, managing operations, developing scalable systems, driving a continuous improvement culture, and working with multiple stakeholders.

- The leader will be responsible for operational delivery in partnership with worldwide Program teams, regional stakeholders, product and tech teams.

- By leveraging lean principles and quality management system, this individual will build frameworks to drive continuous improvement to reduce non value added tasks, re-engineer workflows, identify inconsistencies across global operational work-streams, streamline the processes and scale through technology.

- The leader must demonstrate the strong ability to build trust and confidence with regulatory interfaces (eg. Legal teams) and program teams, and influence change by performing comprehensive risk assessments and data analysis.

- The person needs to work with senior leaders to create and achieve the C-Ops- vision in alignment with org's global standards, policies and procedures in this space.

- The Program Manager must be an effective communicator and send clear, concise and consistent written and verbal messages.

- The person will be required to identify best practices and incorporate these best practices into our standards to continuously improve processes.

- The person must possess excellent program management skills, relevant operational background, experience in data analysis and must have led a large team. The individual must have ability to work with cross functional teams including senior leadership in India and abroad.

- The Senior Program Manager will be responsible to lead a team of operational associates, front line managers, senior operational leaders, process improvement specialists, SMEs and program managers . This individual must create and execute leadership development plans for their team. They need to assess the existing team capabilities, hire, develop, engage and retain top talent in their team.

Note : Prefer candidate working with E-commerce, Large Technology MNC's.