Global Product Trainer - IT

Roles and Responsibilities :

- We need a passionate product trainer who can connect with users of all levels globally and transform them into product experts.

- Apply knowledge of instructional design and adult learning to design, develop, and deliver engaging product training for a global audience.

- Work with our product teams and clients to assess requirements, develop a proposal, design, and deliver solutions for custom training requests.

- Design impactful content, materials, and facilitator guides for ILT. Deliver ILT or product-focused presentations online and in-person (when it is safe to do so).

- Work cross-functionally and collaborate with SMEs during all phases of development and delivery as required.

- Monitor program metrics to evaluate effectiveness and impact.

- Create and maintain project plans for development and delivery projects

- Coordinate training schedule, venue procurement (as required), and communications for advertising and registration.

- Help develop standards and guidelines to ensure consistency in deliverables across audiences and modules

- Develop and maintain a high degree of product knowledge and related technologies.

- Partner with Customer Enablement team members, Product Management, Customer Success, Professional Services, Marketing, Support, and more to develop targeted, use case/application-focused training.

- Ensure full learning cycle, curriculum design, development, execution, and review. Determine training delivery methods in the classroom, web conferencing, and e-learning modalities.

Education and Experience Required:

- Minimum 8-10 years of experience as an instructional designer and trainer in a technology company, preferably SaaS/CPaaS/UCaaS.

- Experienced in instructional design, adult learning principles, and learning theory.

- Familiarity with MS Office, G Suite, JIRA, and Collaboration tools.

Knowledge and Skills Required:

- Excellent Communication Skills

- Solid Organizational Skills, with the ability to manage multiple pieces of training at the same time.

- Excellent interpersonal skills

- Strong functional acumen and ability to articulate product concepts

- Excellent planning skills, ability to effectively manage priorities for self to meet business requirements and deadlines in a dynamic and fast-paced environment

- Ability to see the big picture while focusing on the process and procedures necessary to produce deliverables.

- Meticulous attention to detail and accuracy in work product.

- Ability to meet and establish deadlines.

Experience (in years) 8-10 years of experience

Location : Bangalore /Chennai