Global Manager - Process Excellence - IT/ITeS

Global Manager - Process Excellence - IT/ITeS

Responsibilities:

- Designing CoE strategies for support functions and building fit- for- purpose Core Model processes.

- Drive process standardization and simplification and build LEAN capabilities.

- Global oversight of risks, controls, audits, and adherence to the core model.

- Project Portfolio Management: Continuously enhance Project Portfolio Management capabilities.

- The Process Excellence Manager is a key member of the Process Office and is responsible for fostering a culture of continuous improvement within the organization by providing training and mentoring to employees for smaller process improvement initiatives and strategic process improvement projects.

- The Process Excellence Manager will work closely with cross- functional teams to drive process optimization, and standardization and ensure the effectiveness of process improvements.

Ideal candidate possesses experience in the following areas:

- Continuous Improvement / LEAN

- Project Management

- Change Stakeholder Management

- Foster a Culture of Continuous Improvement

- Promote the adoption of continuous improvement LEAN principles.

- Encourage and support employees to identify opportunities for process improvements.

- Educate staff on continuous improvement LEAN methodologies and best practices based on the centrally defined training programs (Onboarding training, White belt, Yellow belt)

- Work closely with process owners to ensure they create and maintain formal documentation of processes within the organization, detailing each step, responsible parties, required resources, and expected outcomes as the foundation of continuous improvement.

- Provide a framework to process owners to ensure that all documentation is up- to- date, accessible, and standardized across the organization.

- Mentor Employees with Process Improvement Initiatives

- Collaborate with operational teams to gather insights on process challenges and identify process improvement and automation opportunities, assess feasibility.

- Track ideas submitted by employees to the idea box through their whole lifecycle from initiation to completion and reporting.

- Train employees on Project and Change Management methodologies.

- Provide guidance and mentorship to employees involved in smaller process improvement initiatives.

- Offer support in the use of process improvement tools and techniques, such as Six Sigma and Lean methodologies. Facilitate workshops.

- Implement a governance framework to communicate progress, results, and key learnings to stakeholders at various organizational levels.

- With Leadership identify and prioritize strategic process improvement projects that align with organizational goals.

- Train Strategic Project Managers on the centrally defined Strategic Project Methodology.

- Ensure Strategic Project Methodology is followed in all phases of the strategic projects.

- Assist the Strategic Project Managers in defining and tracking KPIs to measure the success of the project.

- Monitor the progress of projects to ensure they are on track to meet objectives.

- Provide regular updates and reports to Leadership and stakeholders on program status, risks, and performance.