Global Manager - IT Infrastructure - Manufacturing

We have job openings for Global Manager IT Infrastructure based out at Udaipur.

Education qualification required./ Specialization ( If required) - B.E. / B.Tech IT / CS or M. Sc IT or MCA

Year of experience - 10 to 15 years

Other requirement -

Knowledge of various OS & latest communication technologies. PM based on ITIL / ITSM / ISMS framework.

Certifications - CCNA / CCNP / CCDA / CISSP / ISO27001 / MCSE / MCDE & project framework ITIL / PMP.

Knowledge of EBiz suite, Agile PLM.

Strong in MS Exchange, ISA, AD / DNS / DHCP & forest architecture.

Knowledge of dealing with vendors / service providers to get cost effective solutions.

Good communication, Interpersonal, team leading & flexible approach.

Job Purpose

To support core business activities by managing the IT network and ensuring network security, data availability, confidentiality, integrity, cost effectiveness and seamless network connectivity within India and collaborating with the global IT team for connectivity to all sites outside India

Major Accountabilities

1. Ensuring downtimes are below the IT Steering committee specification - globally.

2. Ensuring IT Network Support, Data security and Confidentiality for internal and external business users for India & overseas.

3. Train and help Services for Help desk to handle all management issues and manger connectivity for the same.

4. Adhering and Operating IT network under ISO 27001 frameworks as approved by the IT steering committee.

5. Create and run risk mitigation and disaster recovery planning in conjunction with the Global head of IT and IT steering Committee.

6. Evaluate and design cost effective network solutions for core business sales or development.

7. Design, evaluate and manage Global IT infrastructure projects in conjunction with the Global IT team.

8. Evaluate and manage service provider and vendors for IT infrastructure and networking in India. Help in this globally.

9. Support and Improve efficiency of the UTILITA-UK's IT systems and process.

10. Create and run risk mitigation and disaster recovery planning in conjunction with the Global head of IT and IT steering Committee.

11. Maximum up time of global network services agreed by IT steering committee.

Desired Skills & Experience

- IT operations, service delivery and infra mgmt.

- Extensive technical knowledge of current network hardware, protocols, standards and applications

- ITSM / ITIL & Project Management

- Must have strong organizational skills and multi-tasking capabilities and excellent written and spoken communications skills

- Strong customer service orientation, collaboration, negotiation, communication, people management and conflict resolutions skills

- Ability to manage user expectations and communicate with wider user community in stressful situations

- Ability to work well under pressure and identify and key issues in a changing environment

- Experience on troubleshooting and writing technical documents and presentations

- Experience in managing outsourcing contracts related to IT Infra and systems

- Knowledge of IS standards, policies, tools and techniques

Working relationship (Internal / External)

External Technology suppliers and services providers

Overseas IT Managers

Internal IS Team

Contact center and customer services delivery team

Key people at all locations

IT Security team

Priyanka Bhatt
Mob: +919810993408
Metascope Services Private Ltd |Changing Careers Transforming Lives !!
SF-31, Wave Silver Tower, Sector-18, Noida - 201301