Global HR Member Services - Mobility Operations - IT

JOB DESCRIPTION

The Global Mobility Policy and Programs are established to:

- Provide a framework that supports the development of talent deployment models and assignment conditions with the flexibility to adapt to a wide variety of projects/ contracts throughout the world

- Ensure members receive appropriate support and maintain proper, safe and secure living and working conditions while on international assignment

- Mitigate risks in matters of immigration, taxation and member health and security

Key Responsibilities

- End-to-end management of Client Global Mobility Operations

- Stabilize Operations and its organization during a recent ongoing transition to a new model

- Mobility Consulting and Assignment Management

- Tax, Compensation, Compliance, Relocation and Immigration Management

- Ensure that decisions taken regarding immigration comply with country legislation and Client policy

- Bid Management

- Escalation Management

- Policy Governance and Quality Management

- Ensure compliance with country legislations and CGI document retention policy at all times

- Ensure productivity while delivering in accordance with the laid down service level objectives and key performance indicators

- Establish collaborative relationship that will ensure that the communication channels are optimized with in country stakeholders, business groups and service providers

- Proactively identify process gaps and process/procedures that are not efficiently meeting the set objectives and partner with COE to implement the necessary changes

- Plan and implement training programs for team, development of supervisory skills, interpersonal skills and technical skills

- Manage team performance and appraisals.

Geographic Location - India (Bangalore)

Qualifications/Education - Relevant Bachelor or Master's degree or equivalent degree and/or HR related certifications

- English (Spoken and Written, Mandatory), French (Spoken and Written, An Asset)

Key Competencies

- Possesses strong communication skills and ability to understand business challenges

- Possesses crisis management ability

- Possesses multi- tasking ability

- Can collaborate with team

- Can accomplish stipulated work within established timelines and time constraints

- Can adapt to working hour conditions basis client time zones

- Possesses a strong client servicing orientation, an ability to be empathetic to client needs and thereby being able to acknowledge client requirements, adjust service delivery accordingly and keep the client updated about the actions being taken and reason for it

- Has prior experience in supporting Global Mobility and International Assignments

- Possesses working knowledge of MS-Office suite such a Word, Excel, Outlook