Global Head - Managed Services - Infrastructure & Application Management Services

Global Head - Managed Services - Infrastructure & Application Management Services

Responsibilities:

- Proven experience in leading managed services or IT operations in a senior role.

- Strong understanding of ITIL processes, service management, and SLAs.

- Excellent leadership and team management skills, with experience in driving a high-performance culture.

- Strong customer relationship management abilities.

- Experience with budgeting, financial management, and profitability metrics.

- Excellent communication and negotiation skills.

- Bachelor's degree in Information Technology, Computer Science, or a related field (Master's preferred).

- Certifications in ITIL, PMP, or similar frameworks are a plus.

- As the Global Head of Managed Services, you will be responsible for overseeing and leading the delivery, performance, and growth of managed services across the business.

- You will ensure customer satisfaction, drive operational excellence, and support business development by aligning managed services with the company's strategic goals.

- This role requires leadership in managing multiple clients, handling SLAs, and delivering cost-effective IT solutions that meet client needs