Hiring Female candidates for the said role
- Developing transformation strategy for the End to End Customer journey, which includes the customer facing service elements and the backend Order to Cash (OTC) elements
- Building deep expertise in end-to-end Customer process transformation combining process reengineering & optimisation, technology (functional design) and transformation execution
- Manage the Customer process design governance to ensure adherence to policy, standards and controls across the end-to-end processes, thus owning process change governance end-to-end
- Develop the transformation roadmaps for the Customer function and delivery execution, project & change management (global strategic platforms implementations and digital change projects/programmes in all the regional centres)
- Driving the overall transformation vision, strategy and digital transformation roadmap for the Customer Journey
- Promoting an agile and dynamic mindset and culture with a focus on premium user experience, business process innovation and commercial value creation
- Pivotal for driving process transformation strategy, process design strategy & optimisation, process automation and operational efficiency as well as maintaining group-wide solution templates and delivering transformation programmes
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