Global Account Manager - Auto/Telecom/Retail/Mfg/FMCG

Global Account Manager (Females only)

Key Accountabilities :

Responsible for the strategic acquisition of Global Enterprise accounts and delivery of profitable, long term business of those accounts to :

- Identifies and pursues sales opportunities and leads which may come from meetings, clients, other sales force, vendors and others.

- Directs strategic account planning and leadership for a defined targeted set of customers Global Enterprise accounts

- Ensures account plans signed off following authorization process

- Analyses statistical data related to prospective clients business and industry to identify market trends for global mobile products and services to assist with winning new customers.

- Evaluates customer preferences, pricing, product terms and conditions to ensure that client requirements are met; gather and analyse data regarding competitor pricing and products and ensure that products and services fit customer requirements

- Formulates strategies to market for nominated Global Enterprise accounts in conjunction with the Propositions and industry segments area

- Assesses customer and market trends and provides timely and accurate revenue forecasting.

- Drives accelerated revenue growth by identifying potential markets for new and existing products and services in targeted accounts

- Supervises NAMs & others, assign work, establish and maintain schedules and integrate work into a coherent and quality deliverable.

- Delivers the necessary input to bid centre to ensure on-time delivery of high quality bid proposals for managed accounts and prospects

- Develops partnerships on account strategies where there are customer or industry synergies and plans

- Works with Global Service Manager to optimize the customer relationship to assist in winning new accounts

- Develops an acquisition relationship plan for accounts

Ensures delivery of all financial targets including revenue, connections for voice and data, market share and net margin contribution

- Sets and manages all financial targets per account for national account mangers for revenue, connections for voice and data, market share, net margin contribution, in conjunction with Global Enterprise regional head.

- Sets and manages the P&L Global Enterprise accounts and responsible for the delivery of the P& L

- Approves and accountable for setting targets and delivery of performance of nominated Global Enterprise accounts

- Evaluates performance, risks in nominated accounts and revises plans where appropriate.

Establishes appropriate relationships with customers and leverages those relationships to win new business :

- Key company liaison responsible for developing strong one to one long term relationships with key decision makers/ influencers up to C Level. Effects efficient handover to other GAM where planned.

- Secure, manage and deepen the customer relationship with the long term focus of expanding the overall footprint/ penetration and introduction of specific Global Enterprise propositions as well as introduction of new products over an agreed time span

- Develops integrated and partnered sales, pre and post sales strategy for accounts which drive through all areas of the customers- business

- Ensures virtual team works collaboratively with all other functions within drive the Global Enterprise agenda and ensure alignment with overall Group Marketing strategy.

- Maximizes internal network within organization to get results for customers and to ensure effective problem resolution and problem management

- Works with Opco corporate sales areas and customer Fulfillment and delivery areas to ensure that international and national strategies are aligned, complementary and deliver to customers.