Give India - CSR Services Manager

Role: Manager, CSR and Impact Consulting.

Key skills: CSR consulting, social impact consulting, problem solving, team management, client engagement, data analysis and reporting.

Location: Mumbai.

Remote working with periodic travel.

About Give Grants:

- Give Grants enables large Indian corporations and foundations to deliver maximum social impact.

- Using a combination of consulting services, operations support and technology platforms, we work with 100+ companies and grantmakers to make their giving journey convenient, compliant and the most impactful it can be.

- We are a part of Give, India's largest philanthropic platform.

Find out more about us at give.do/givegrants.

About the role:

- The CSR Services team is the primary owner of all client relationships (companies / corporate foundations / philanthropic foundations) and is responsible for overall client delight.

- Our service offerings include strategy and program design, partner identification, KPI mapping, on-ground monitoring and evaluation, and overall impact portfolio management.

- We also support clients in effectively using our CSR management tech platform.

- This role will require you to manage a portfolio of client engagements, ensure high quality delivery, and manage a team of associates.

- Developing deep, trusted client relationships and being their problem-solver will be critical in this role.

- This role demands a strong understanding and appreciation of the CSR/ impact ecosystem and applicable standards/ laws, along with high comfort with data analysis and tech tools and products.

Key responsibilities:

- Own engagement delivery.

- Ensure high quality, well researched, data backed delivery of insights and inputs to the clients and lead the key stakeholders and executive presentations.

- Coordination with NGO partners and client stakeholders for timely delivery of services / deliverables.

- Drive collaboration across teams internal and external.

- Keep up with the updates in the CSR ecosystem and social development space to ably guide the clients.

- Contribute to ongoing development of thought leadership content through creation of reports, articles, podcasts etc.

- Develop content for future clients, current clients as well as for internal knowledge sharing sessions.

- Understand the client's vision and co-develop the impact roadmap.

- Support clients to design / restructure programs in line with business intent which deliver real, measurable, sustainable impact.

- Manage scope, time and resources effectively to ensure reasonable delivery margins.

Account management:

- Own the client relationship and experience across all workstreams.

- Drive revenue growth (renewals and expansions), and delivery margins for the portfolio.

- Contribute to pre-sales efforts by supporting the development of high quality collateral and compelling proposals.

Team Management:

- Manage a team of up to 3 associates to deliver the scope of work and beyond to the clients.

- Identify training needs for the team and handhold them for professional development.

Requirements:

- We at Give believe in learning through doing.

- We are looking for self-starters who are willing to learn fast and work towards building an excellent customer centric experience while providing them with quality support and guidance.

- Graduate / post graduate from top tier institutes with strong academic background.

- An academic background in sociology / social work / economics / development studies / other allied streams will be a positive but is not essential.

- Minimum 7 years' experience in management consulting, CSR / impact consulting, business strategy, project management roles.

- Domain knowledge of CSR rules and understanding of CSR ecosystem in India along with areas of national priority such as skilling, women empowerment, MCH, climate change would be a strong positive, but is not essential.

- Strong relationship building skills with the ability to engage with senior executives.

- Strong analytical skills, excellent communication, storytelling and presentation skills, backed by strong verbal and written communication along with keen attention to detail.

Technical Skills:

- Strong data analysis capabilities including high proficiency in excel / google sheets and powerpoint / google slides.

- SA genuine interest in the social impact space, with a strong commitment to ethical practices, and advancing positive social outcomes.

- A bias toward action, ability to manage multiple projects and priorities to deliver on tight deadlines.

About Give:

- Give exists to alleviate poverty by enabling the world to give.

- Established in 2000, Give, together with its partners, is the largest and most trusted giving platform in India.

- Give enables individuals and organizations to raise and donate funds conveniently to any cause they care about, with offerings including crowdfunding, corporate giving, cause marketing, and philanthropy consulting.

- Give's community of 2.6 M+ donors support 2,800+ verified non-profits, serving 15M+ people across the country.

- We are an extremely rare workplace that brings a fast-paced, high-growth work culture together with a compassion-driven impact-focused work environment.

Our Values: integrity in everything we do | empathy towards all | serve with passion | focused on scale.