GetMyUni - Manager - Operations & Delivery

Job Description - Operations And Delivery Manager

About GetMyUni:

GetMyUni is a Times Internet-backed ed-tech startup disrupting the college admissions space in India. We are a social college search platform that empowers students with making the most important decision of their life - which college to join by giving them access to exhaustive college information, data points, a student is given ratings, reviews, forums, and a student connect platform.

www.getmyuni.com

About IELTS:

GMU IELTS is a division of GetMyUni that enables IELTS test-takers to learn online via video courses, one to one live sessions and practice for the exam via mock tests. GMU IELTS also offers test-takers with a lot of resources from their website and e-books containing the recent actual questions and answers of the IELTS exam.

https://ieltsmaterial.com

Job Description:

- Be accountable for the entire Relationship Management of a growing business.

- Be the Student/Teacher representative who is genuinely excited and confident to help parents/teacher resolving their queries in a new- to-the-world online platform.

- She/he should be patient, empathetic, and passionately communicative.

- Needs to manage class rescheduling requests and handle Database and coordinate with Tech team to execute this in back-end to manage ongoing classes.

- Make daily trackers for student/teacher operations team as well as manage daily inbound/outbound email flow.

- The Relationship Manager will be required to communicate with customers via phone and email.

- Resolving the queries of the students real-time

- Maintain the student satisfaction rate at a high level.

- Maintain Documentation and communicate the same to Stakeholders by recording customer queries and details.

- Contributes to team effort by accomplishing related results as needed.

Desired skills & amp; qualifications:

- Looking for candidates with 1-4 years of relevant experience

- Excellent communication and interpersonal Skills

- Excellent skills on MS Office, Documentation

- Customer Satisfaction Focused

- Good listener, active problem-solving skills and multitasking

- Project management: Remarkable detail orientation for making accurate trackers.

- Database management: Quick query response and resolution. Ability to analyse large amounts of data

- Should have a good understanding of CRM tools

- Competent time management skills and Self-motivated.