GEP - Manager/Senior Manager - SaaS Product Implementation

We are seeking a Manager for our Technology Services team to maintain and grow relationships with large customers & be responsible for managing implementations and service offerings for client accounts. You are expected to retain existing business and client satisfaction while pursuing profitable growth opportunities in assigned customer accounts.

Job Description :

- Establish and manage loyal relationships with key stakeholders

- Conduct solution development and proposal delivery for selected clients

- Form strategic account plans including areas for improvement, opportunities and action items

- Genuinely care about client challenges and successes and able to demonstrate creative thinking and problem-solving skills to help client overcome challenges

- Develops customer account plans for customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.

- Identify opportunities for client to increase usage of the current product as well expand to new products offered by GEP

- Proactively manage customers- satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.

- Understand client business requirements, propose and negotiate a technical solution and deliver solutions