Genpact - Reporting Analyst - Contact Centre Domain

Inviting Applications for Reporting Analyst + Contact Centre domain -Noida -6-8 Years - 30-60 days Notice

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands- and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of Manager, Reporting Analyst

Responsibilities : 

- Perform various reporting duties including production of accurate and timely critical management reports and ad hoc data requests

- Discover and manipulate data using SQL, Python/R

- Solve data challenges, data consistency issues, act as one point of contact for BI/reporting team for any data related query

- Support design, build and deploy BI solutions and manage and improve existing BI systems

- Able to comprehend and translate complex and advanced functional, technical and business requirements into executable architectural designs.

- Importing and redefining data for Business Intelligence.

- Conduct unit testing and troubleshooting.

- Develop and update technical documentation

- Build test scenarios to maintain quality standards in the reporting

- Help the BI team to test the dashboards, find issues and verify data transformations are applied accurately

Qualifications:
 
Minimum qualifications - Degree in a quantitative field, economics, engineering background

Work experience: Proven experience in a Reporting analyst / Data Analyst

Essential skills:

- Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

- Hands on Experience with analytical tools and languages (e.g. R and Python, VBA)

- Report designing, development and deployment using Power BI and Proficient with front-end development and know visualization standard methodologies

- Experienced in data integration through extracting, transforming and loading (ETL) data from various sources.

- Able to provide data validation, transformation, perform testing and accuracy in reporting/insights

- Experience in performing root cause analysis on internal and external data and processes to answer specific business questions and find opportunities for improvement.

- Test cases development for future dashboard testing

- Ability to work independently or in a team environment and excellent analytical skills!

- Good interpersonal skills (verbal/written) to deliver the technical insights and interpret the data reports to the clients!

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.