Genpact - Network Manager - Data Network

Job Title : Data Network

Department : Genpact IT

Job summary :

The person handling this role will be responsible to own and drive all Network related Projects/Operations. Areas of responsibility include, but not limited to :

- Maintaining documentation related to SOWs, inventory and Network Design diagrams

- Providing expertise as an SME to design, evaluate and support all new and existing projects related to the data network infrastructure

- Identify solutions to meet or exceed customer expectations

- Support and Lead resolutions and RCCA during breakdowns

- Partner with Vendor to meet customer/stakeholder expectations

Essential Functions :

- Analyzes the needs of the user (via HPSM tickets or Project Requests ) and recommends advanced solutions to the hardware and/or software systems

- Manages design and implementation of new internal solutions or modifications to vendor software and coordinates installation of hardware.

- Monitors the high level operation of Data based telecommunications systems and services of vendors.

- Manages relationships between telecommunications carriers, vendors, and users

- May act as team lead or project manager on projects. Establishes and communicates common goal and direction for the project. Manage project schedules, BOMs, and costs

Engineering Responsibilities :

- Design, implement, maintain, recommend, and support local and remote portions of America's enterprise Data network Solutions

- Creates and maintains detailed technical diagrams, project plans, scopes of work, and other technical documentation related to the enterprise data network

- Provide timely project status updates to customers and management

- Understanding of all LAN, WAN, and Data Center related operations

- Participate in the ongoing support and maintenance of existing Data infrastructure

- Work in an enterprise IT environment with specific tasks related to Data. Conduct regular compliance assessments of the enterprise data environment

- Participate in design and strategy meetings for assigned IT projects for the enterprise data network

- Work with various IT and business based groups as a subject matter expert (SME)

- Perform complex problem isolation and resolution within the data infrastructure

- Provide continuous research, solution identification, recommendations, and implementation of new technologies as needed by the organization

- Expected to be available 24x7x365 as required to maintain the enterprise infrastructure.

- Participate in an advisory role with other IT and Business based groups as it relates to data

- Lead implementation efforts across the enterprise and insure that projects are executed according to design, within project time frames, and budget

- Develops and recommends strategies for growth, direction, and other enhancements by maximizing functionality of data infrastructure

- Conduct, research, and recommend solutions as it relates to capacity planning for the enterprise data network

- Develop operational knowledge of data network-based tools that support the enterprise network environments worldwide

- Own and Manage all critical changes related to the Data infrastructure

- Additional duties as assigned by the Americas Infrastructure Leader

Additional Responsibilities :

- Managing onsite implementation teams.

- Ensuring compliance with internal audit requirements, ensure to external audit readiness.

- IT process trainings.

Interactions :

- The candidate will interact with corporate Stakeholders, End Customer Technical Teams and Remote Offshore teams.

Knowledge, Skills And Abilities Required :

- Understanding and full support capabilities of complex aspects of data and voice telecommunication systems associated with Call Centers.

- Should have worked on high end devices like 6500 series switches and 7200, 7600 and ASR routers

- Good knowledge of TCP/IP stack routing /switching and subnetting

- Expertise in Routing protocols like OSPF, EIGRP and BGP

- Experience in MPLS / QoS

- Experience in server/link load balancer configuration

- Excellent hands-on /troubleshooting of WLC's

- Excellent hands-on on troubleshooting Wi-Fi devices

- Expertise in HSRP/VRRP and STP implementation

- Extensive operational experience with network security (ACLs, VPN, L2VPN, IPSEC and GRE)

- Implementation knowledge of syslog servers and forwarding critical devices logs to Syslog server

- Perform system audits and project work.

- Develop and maintain architecture diagrams and documents

- Manage and implement network security policies and procedures

- Knowledge and ability to identify the risk on the Network Security architecture & suggest solution to identified risk according to the best practices.

- Proven leadership skills both project and technical based

- Project Cost estimating

- Data Network Design and hands on Implementation knowledge.

- QoS for voice traffic engineering over data networks

- Co-ordination with Vendor (equipment and telecom) for implementation.

- Bandwidth assessment for data traffic.

- Capacity / Life cycle managements / Vendor Managements & Escalation/IT cost Optimization

- Telecom Service Provider understandings

- Basic knowledge of VOIP / SBC / SIP

- Possess a high degree of professionalism, customer centricity, and integrity

- Ability to apply a comprehensive and in-depth knowledge of technical concepts, practices and procedures

- Solid written and verbal communication, Must present exceptional leadership, problem solving, decision making, and time management skills

- Ability to work in a remote capacity and in a team environment

Education And Experience :

- BS in information systems, computer applications or similar field preferred.

- Certifications such as Network +, ACE will be a big plus.

- At least eight years of- experience in the designing, implementation and support of various networking products such as routers, switches, and wireless

- Proven Leadership skills both project and technical based

- Project Cost Estimation

- Should have good communication and presentation skills

- Fair knowledge on ITIL Framework on Service Transition

- Should have experience in team handling

- Ability to multitask and manage time efficiently

- Should have experience in remote administration

- Ready to work in US Shift

- CCNP certified preferred

- Should have a Bachelor's degree or higher in any discipline

- Proactive person with an eye for detail and passion for improving existing processes