Genpact - Incentive Compensation Analyst - Sales Vertical

Job Purpose:

Process Incentive Compensation Operational tasks at Off-shore providing support to US businesses; including management of deliverables, quality control process, customer satisfaction, issue resolution, work-flow process, people management and partnership with business leads and local support functions

Accountabilities:

- Manage IC deliverables for US business; ensuring adherence to timelines and quality objectives

- Provide guidance for -

- Efficient and high-quality functional inputs

- Promote synergy and best practice sharing among resources

- Drive collaboration with Organizations in managing high standards of communication

- Delivering best in class services

- Guidance in methodologies, processes and SOPs

- Enable creation and enhancement of deliverables

Incentive Compensation (IC), Sales Reports, Activity Reports

- Periodic IC and sales reports based on KPIs e.g. MS, growth, units, value, attainment, metrics, YTD, contribution etc.

- Ad-hoc IC and sales analysis report

- Target setting validation

- Target vs. achievement calculation

- Incentive and payout calculation

- Call coverage, call average, call trend, coaching days, vacancy rate, productive frequency

- Customer satisfaction surveys

- Data Reconciliation

- Partner with SPOC to pilot additional projects and actively support in transition to offshore team.

- Establish, vigorously monitor and report KPIs & take proactive action to continuously strive for improvements.

- Work towards build-up of functional capabilities to expedite transition of value added projects from Business to CoE

- Drive standardization of reports across markets within SFE, IC team

- Identify and resolve operational issues, clearly articulate potential recommendations/solutions to managers/partners; manage number of escalations.

- Be proactive in planning; anticipate change and act in accordance; drive meticulous implementation of team goals and metrics.

- Work with other teams at CoE to leverage the cross-functional synergies

- Ensure exemplary communication with all stakeholders including internal and global customers through regular local and global updates with focus on accomplishments, KPIs, best practices, staffing changes, key events, etc.

- Groom talent and mentor associates for higher responsibilities.

- Provide input into performance appraisal of team members and manage the training needs of the group.

- Provide input into the budget process and ensure ongoing detailed cost reporting in line with the policies / requirements.

- Should have prior experience in any incentive compensation tool (IBM varicent, Xactly, Callidus, Optymyze, Aurochs)

- Business reporting capabilities

- Good written and verbal communication skills

- Excel(Advanced)/VBA(Basic) are added advantage

- Intermediate years in incentive compensation with a leading pharma company/service provider

- Familiar with US Pharma commercial operations

- Familiar with Incentive Compensation offerings like - goal setting, payout design, contest management

- Past work reflects a track record of operational excellence in SFE field

- Understanding complexity of working in an off-shore and on-shore environment with 2+ years of international exposure

- Familiarity with process set-up, quality KPIs and operational issues / management