Genpact - AVP - Sales Support - SFDC CRM

This role requires significant techno-commercial skills and needs significant CRM and SFDC skill set and hence is a very niche requirement.

What are the minimum prior qualifications to be an applicant for this role:

BE/ MBA (Desirable)/ SFDC Certified (a definite plus)

Key Roles and Responsibilities:

- Defining the SFDC roadmap for Genpact with upstream and downstream interfaces; apps ecosystem story

- Prioritise and implement to strategy

- Drive continuous improvement in current SFDC set up

Specific competencies (Essential):

- Consultative capabilities: Customer Oriented /Ability to understand sales and other department needs to include in roadmap

- Well versed with app exchange of SFDC and experience of having implemented some of them

- Hands on experience with keeping existing SFDC instance clean; efficient and improve it continuously

- Vision on analytics possible from current set up

- Project Management experience particularly Agile (a huge plus)

- Domain Understanding - Understanding of sales process desirable

- Ability to identify opportunities/challenge status quo and facilitate change management