Summary of Role / Profile :   Focus of the Function :   - Stabilizing a new account and getting revenue growth through cross- selling and embed our Retail Operations with industry relevant domain expertise for other areas  Why does this job exist :   - To assist in growing Genpact's Global Client account and reach best-in-class standards by ensuring strong engagement, stable operations, talent development, retention and continuous improvements  How does the role add value :   - By providing Genpact demonstrable depth in PTP - coach and mentor existing teams to move along the service value chain  How is this role unique from others :   - This role is a combination of PTP domain skills, excellent people management skills and process improvement mindset, good commercial sense and excellent customer facing skills (executive presence, ability to listen and address specific problems, articulate acceptable and reasonable solutions, etc.)  Who are the key relationships for this role :  - Customers / Relationship Managers / Enabling Functions / Global teams  What are the minimum prior qualifications to be an applicant for this role :   - Graduate/Post Graduate in Commerce or CA  What are the key initiatives & challenges facing this role in the next six months to three years :  - Should have managed large sized PTP operations (Team of at least 70+) for at least a period of 3 years and have excellent domain expertise in Accounts Payable  - Partner with customer on running smooth PTP operations   - Proven record of handling clients independently and having transitioned knowledge from onshore locations  - Proven record of orientation to continuous process improvements and championing improvement projects; provide improved productivity and cost out to customer  - Proven record of financial acumen (ability to understand complex contracts, financial budgets and ability to link initiatives to financial outcomes and drive right operational initiatives to accomplish the desired financial outcomes  - Balance growth and maintain noise free existing operations across all geographies  - Understand different processes of the customer across markets and geographies - drive synergies and cost out from consolidation and standardization  - Communicate with customers at a strategic level and align to customer needs and expectations  Specific Competencies (Essential) :  - Excellent communication - verbal and written   - Strong Presentation skills  - Influencing skills  - Creative thinking/innovative mind-set/solution orientation  - Strong People Management skills  - Customer Centricity  - Stakeholder management experience   - Handling large teams and their management experience Specific competences (Desirable)  Key Roles and Responsibilities Knowledge, Experience, Education External & internal contacts :  - Flawless execution on Operational deliverables through a robust operational and controls/compliance framework  - Drive lean/six sigma, best practices framework, case studies, benchmarking for making processes more efficient and effective  - Actively engage with customers to understand and address customer pain points  - Provide direction and coaching to the operations team for delivery of goals, promote a learning culture and build a strong team  - Align to customer goals and deliver on commitments consistently  - Ability to foresee risks, be proactive and predictive while developing mitigation plans  - Ability to build impactful customer relationship; enhance Net Promoter Score  Essential :  - Graduate/Post Graduate in Commerce or CA with 12 years in the F&A domain  - Prior PTP Operations experience in the BPO Industry  - Experience in leading large teams  Desirable :  - Involvement in Six Sigma initiatives and projects  - Transitions and Transformation experience   External : Client Leadership  Internal : Relationship Managers / Enabling Functions / Global teams

Delhi NCR

Hyderabad

Others

Genpact - AVP - PTP Operations - CA 

Genpact - AVP - PTP Operations - CA  ,Job Description for Genpact - AVP - PTP Operations - CA  in Genpact in  Delhi NCR Hyderabad Others for (10-16) years of experience. Apply Now!

Job Description for Genpact - AVP - PTP Operations - CA  in Genpact in  Delhi NCR Hyderabad Others for (10-16) years of experience. Apply Now!