Genpact - AVP - Order To Cash

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep withthe world's biggest brands-and we have fun doing it. Now, we're calling all you rule-breakers and risktakers who see the world differently and are bold enough to reinvent it.

Transformation happens here. Come, be a part of our exciting journey!

Are you the one we are looking for?

Inviting applications for the role of Assistant Vice President, Order to Cash!

In this role, you are responsible for Order to Cash Operations for a leading, global technology company. This includes, but is not limited to Contract Management, Order Management, Billing, Credit Management, Collections, Dispute Management, Cash Application and Queries Management.

Responsibilities :

- Ability to communicate with remote locations.

- Foster strong relationships with field representatives in advertising and property Publishers.

- Develop and implement best practices related to Contract Management, Order Management, Billing, Credit Management, Collections, Dispute Management, Cash Application and Queries Management activities, reporting, communications, and team development.

- Responsible for creating an environment and culture that fosters process improvement, high performance teams, employee growth, extraordinary customer service,

- Responsible for establishing productivity and quality performance measurements, monitoring performance against established goals, and coaching employees on process improvements.

- Owns and enforces policies, controls, processes and procedures.

- Key contact for Sales & Finance personnel at field locations.

- Ensure all documentation is SOX compliant, up-to-date, accurate and easy to understand.

- Foster communication and teamwork within, and across, other departments.

- Perform standard supervisory functions for assigned employees (performance reviews, training, counseling, etc.).

- Hire, train, and motivate the team

Qualifications we seek in you!

Minimum qualifications :

- University graduate/Post Graduate

- Experience managing a team size of 100+ people

- Strong customer service skills and focus.

Preferred qualifications :

- Master's degree