Genpact - AVP - Business IT - IT Infrastructure & Application Management

We are looking for seasoned professionals to Manage and drive IT RFP (Pre-sales) and End to End IT Transition Management for External Clients of the Organization in the IT Infrastructure and Application Management areas.

Key Roles and Responsibilities.

- Identify & Lead technology game-changers for the CoE - Responsible for contributing to CoE Productivity targets

- Strong Project Management Skills across IT Disciplines and proven experience in conducting and Managing IT Customer Workshops with Fortune 500+ Clients. Preferably PMP certified

- Support BD teams for customer solution presentations

- Advanced communication, problem solving, and technical writing skills and the ability to provide positive customer service.

- Knowledge of Microsoft technologies and relevant programming languages will be an added advantage.

- Good Understanding of ITIL model and exposure Interactions. Good Understanding of IT Metrics and Processes.

- Should have worked in a global environment

- Knowledge of Six Sigma and other quality standards is desirable

Knowledge, Experience and Education

- B-Tech, MCA or MBA IT from reputed university

- Experience of 12+ years in IT Infrastructure and Application Management Arena with strong focus on customer service and having overall experience of 7 to 8 years in similar industry

- At least 5 + years demonstrated Experience in Handling IT RFP Management (Pre-sales) and end to end IT Transition with Industry Proven Methodology

- PMP certified