General Manager - Vendor Operations - Hyperlocal Logistics Tech Startup

About the company:

Founded in 2019 by a Stanford business graduate, our Gurgaon based client is a transportation and logistics company providing exceptional door-to-door product delivery services, across the city, without any radius limitations. Their seamless SaaS-based tech integration helps to consolidate data and customise pick up and delivery timelines as required by their clients, while being able to track their packages in real-time.

The company's services are being used by various eCommerce companies, restaurants, and retail stores, as well as individuals through their convenient app. It has raised more than $5M in funding.

Position Overview:

The General Manager of Vendor Operations is responsible for overseeing the entire vendor management process, ensuring optimal performance, and fostering strong relationships with key suppliers. This role requires a strategic thinker with a keen eye for operational efficiency and the ability to lead a high-performing team.

Key Responsibilities:

Vendor Management:

- Develop and implement vendor management strategies to optimize the supply chain and ensure seamless operations.

- Establish and maintain strong relationships with key vendors and suppliers.

- Negotiate contracts, terms, and conditions with vendors to ensure the best possible outcomes for the company.

- Monitor vendor performance and compliance with contractual obligations and company standards.

Operational Efficiency:

- Identify and implement process improvements to enhance operational efficiency and reduce costs.

- Collaborate with cross-functional teams to streamline operations and integrate vendor processes with company workflows.

- Develop and track key performance indicators (KPIs) to measure the effectiveness of vendor operations.

Leadership and Team Management:

- Lead, mentor, and develop the vendor operations team, fostering a culture of excellence and continuous improvement.

- Set clear goals and expectations for team members, providing regular feedback and performance evaluations.

- Promote a collaborative and inclusive team environment.

Strategic Planning:

- Contribute to the development of the company's overall strategic plan, with a focus on vendor management and supply chain optimization.

- Stay abreast of industry trends and best practices, applying this knowledge to improve vendor operations.

Risk Management:

- Identify potential risks in vendor operations and develop mitigation strategies.

- Ensure compliance with all relevant regulations and standards.

Qualifications:

Education:

- Bachelor's degree in Business Administration, Supply Chain Management, or a related field. Master's degree preferred.

Experience:

- Minimum of 10 years of experience in vendor management, supply chain management, or operations, with at least 5 years in a leadership role.

- Proven track record of successfully managing vendor relationships and driving operational improvements.

Skills:

- Strong negotiation and contract management skills.

- Excellent leadership and team management abilities.

- Strategic thinking and problem-solving skills.

- Ability to work in a fast-paced environment and manage multiple priorities.

- Proficiency in vendor management software and other relevant tools.