General Manager - Technology - eCommerce

GM Ecommerce Technology

Job Description :

The GM - Ecommerce Technology role is to assure the successful execution of the company business mission through development and deployment of the company web and social media presence. This requires envisioning the company's service offerings as a web-based business, leading implementation of web applications, and planning for risk and growth.

Responsibilities :

Strategy & Planning :

- In partnership with the company's leadership team, identify opportunities and risks for delivering the company's services as a web-based business, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success.

- Analyzes and assesses the effectiveness of all existing operations and current needs based on new technology and market competition

- Works with the Business Units to improve, develop and advocate new promotional opportunities for Company products and services

- Supervises development efforts including content design and update

- Acts as a liaison between Business, IT department and outside vendors for development and maintenance of the web site

- Oversees the day-to-day e-commerce operations, maintenance, and performance measurement of the company web site (internet and intranet.)

- Identify technology trends and evolving social behavior that may support or impede the success of the business.

- Evaluate and identify appropriate technology platforms (including web application frameworks and the deployment stack) for delivering the company's services.

- Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting timetables for the evaluation, development, and deployment of all web-based services.

- Participate as a member of the senior management team in establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and the organization's resources are used responsibly, particularly in the areas of software development, office networks and computers, and telecommunications.

- Collaborate with the appropriate departments to assess and recommend technologies that support company's organizational needs.

Implementation & Deployment :

- As a member of the senior management Select and set up a software revision control system and repository.

- Select and set up web-based communications systems, such as a wiki, blog, chatroom, project management, and bug tracking systems.

- Select or define the company's software development methodology.

- Establish a specification conformance and testing regimen based on user stories and the User Experience design.

- Review current best practices for the selected web framework and establish the initial architecture for the application.

- Select and manage company's staff or outsourced vendors who will implement the application.

- Establish and supervise the software development process, setting short-term objectives and assessing progress as defined by the selected software development methodology.

- Conduct code reviews and specification conformance testing as defined by the selected software development methodology.

- Establish and supervise a quality assurance process, including integration and system testing.

- Select, deploy, and monitor performance profiling tools and procedures.

- Review and approve proposed development releases and manage the release process.

- Establish an application deployment process and supervise deployment to staging and production servers.

- Monitor application performance and review any application failures in staging or production.

- Establish and monitor a web analytics regime that measures site traffic and application usage relative to business goals.

- Support the marketing process by providing implementation of technical requirements for Internet marketing and search engine optimization.

Operational Management :

- Maintain up-to-date knowledge of technology standards, industry trends, emerging technologies, and software development best practices

- Define and communicate company's values and standards for acquiring or developing systems, equipment, or software.

- Ensure that technology standards and best practices are maintained across the organization.

- Share knowledge, mentor, and educate the organization's management, staff, partners, customers, and stakeholders with regard to the technological vision, opportunities, and challenges.

- Ensure technical problems are resolved in a timely and cost-effective manner.

- Establish standards of performance and monitor conformance for vendors (through service level agreements).

Position Requirements :

Formal Education & Certification :

- B.E. Computers or another rigorous discipline. Experience of programming essential

Knowledge & Experience :

- Demonstrated ability to envision web-based services that meet consumer needs or solve business problems.

- 10 - 12 years experience managing high traffic web applications with high availability and scalability.

- 2 to 4 years experience with startup companies.

- At least 2 to 3 years of experience in an eCommerce or analytics domain including experience in new technology and frameworks like Hadoop, NoSql MongoDB, Graph Databases, Node.JS etc

- Familiarity with CSS, XHTML, one or more Javascript frameworks like Angular.js Backbone.JS etc.

- Hands-on experience coding in more than one currently popular web application framework. Knowledge of Spring and Hibernate is essential.

- Familiar with more than one software development methodology.

- Ability to discern user requirements and develop specifications.

- Knowledge of web standards and web server configuration

- Knowledge of Internet protocols and RFC standards, database management systems, and revision control systems.

- Familiarity with technical requirements of Internet marketing and search engine optimization.

- Familiarity with information security vulnerabilities and risk management.

- Familiarity with consumer privacy and payments industry compliance requirements.

Personal Attributes :

- Proven leadership ability.

- Ability to set and manage priorities judiciously.

- Excellent interpersonal skills.

- Ability to articulate ideas to both technical and non-technical audiences.

- Exceptionally self-motivated and directed.

- Keen attention to detail.

- Superior analytical, evaluative, and problem-solving abilities.

- Exceptional service orientation.

Work Conditions :

- On-call availability and periodic overtime.

- Sitting for extended periods of time.