General Manager - Quality Excellence - FMCG/IT/Telecom

Urgently looking out for Quality Excellence Manager with minimum 12 years experience. The incumbent must be well versed with various quality methodologies. Must be good at Planning & organizing and have excellent communication skills and be a team player.

Responsibilities :

- To set up Product Quality process - pre product finalization

- Vendor Assessment, Evaluation & rating system

- Ensuring correct measurement of quality standard across all the categories

- Recommend & deploy product quality tools for productivity augmentation

- Pre fulfillment quality check across vendor locations and warehouse

- Identification & documentation of critical business processes.

- Identification & closure of process non conformity

- Building up the process from the scratch.

- Publish monthly CTQ dashboards

- Conceive & deliver Quality Awareness Programs

- Identify opportunity for cost management program.

- Continually update self knowledge on competition activities, industry news & business insights.

- Call Center Quality processes

Skills :

- Ability to communicate effectively with internal Stakeholders.

- Well versed with quality methodologies

- Excellent communication & Presentation skills.

- Exposure to multi culture work environment.

- Strong data analysis skills.

- Willingness to Learn.

- Planning & organizing.

- Team Management

Education's :

- Btech + PGDBM / MBA - Operations with certification in Quality