General Manager - Quality

Location : Moradabad, UttarPradesh

Industry: Export Manufacturing in Handicraft /Home Decor/Furniture

Manufacturing Domain : Metal, Wood, Stone

Job Summary:

Seeking a General Manager - Quality (Quality Head) to lead and drive the quality assurance and quality control functions across its manufacturing and supply chain operations. The role demands an experienced leader with a strong understanding of quality systems, compliance, and continuous improvement methodologies to ensure world-class product quality, customer satisfaction, and regulatory compliance.

Key Responsibilities:

Quality Strategy & Leadership:

- Develop and implement a comprehensive quality strategy aligned with business objectives.

- Establish and drive a culture of quality excellence across the organization.

- Lead the Quality Management System (QMS) in compliance with ISO 9001, ISO 14001, ISO 45001, and other relevant standards.

Quality Assurance & Control:

- Ensure robust Quality Assurance (QA) & Quality Control (QC) processes across manufacturing and supply chain operations.

- Implement process control measures, statistical quality tools, and Six Sigma methodologies to improve product quality and reduce defects.

- Oversee incoming, in-process, and final inspections to ensure compliance with customer and regulatory requirements.

- Establish and maintain Standard Operating Procedures (SOPs) for quality assurance and compliance.

Supplier & Vendor Quality Management:

- Develop and enforce supplier quality management programs to ensure raw material and component quality.

- Conduct supplier audits and work closely with procurement to ensure adherence to quality standards.

- Drive continuous supplier development initiatives to improve vendor performance.

Regulatory Compliance & Audits:

- Ensure compliance with national and international quality standards (ISO, BIS, CE).

- Lead internal and external quality audits, including customer and third-party audits.

- Handle non-conformance reports (NCRs), root cause analysis (RCA), and corrective/preventive actions (CAPA).

Continuous Improvement & Lean Manufacturing:

- Implement Lean, Kaizen, and Six Sigma initiatives to drive process improvements.

- Reduce waste, rework, and non-conformances through structured quality improvement projects.

- Establish a customer complaint resolution process and drive corrective action plans.

Team Development & Training:

- Lead and mentor the Quality Assurance (QA), Quality Control (QC), and Inspection teams.

- Conduct training programs on quality systems, compliance, and continuous improvement methodologies.

- Foster a culture of accountability and quality consciousness across all departments.

Customer Focus & Quality Excellence:

- Collaborate with the sales and customer support teams to address customer feedback and quality concerns.

- Ensure on-time resolution of customer complaints through structured problem-solving approaches.

- Drive product testing, validation, and certification to meet market and customer expectations.

Key Requirements:

Education & Experience:

- Bachelor's or Master's degree in Engineering (Mechanical,).

- 20+ years of experience in Quality Management, preferably in the manufacturing/export industry.

- Proven leadership experience in QA/QC, Lean Manufacturing, and Continuous Improvement.

Technical Skills:

- Expertise in ISO 9001, ISO 14001, ISO 45001, Six Sigma, Lean Manufacturing, and TQM.

- Strong knowledge of regulatory compliance, quality standards, and audits.

- Experience with SPC (Statistical Process Control), RCA (Root Cause Analysis), and CAPA.

- Proficiency in quality management software and ERP systems.

Soft Skills:

- Strong leadership, decision-making, and problem-solving abilities.

- Excellent communication and stakeholder management skills.

- Ability to work in fast-paced and dynamic manufacturing environments.