General Manager - Production - Manufacturing

Key Responsibilities:

Management of Direct Reports: The GM will manage, lead, provide support and oversee direct reporting relationships as follows:

- Manage the Production Business Unit (hardware and software) including managing the office and staff from an administrative perspective.

- Software Development Manager, responsible for managing the software team.

- Lead Hardware Engineer, who will manage the hardware engineering team.

- Production Manager, who manages the production team.

Managing Operational Priorities:

- P&L responsibility for the business unit in managing costs. Manage and ensure compliance with all budgetary goals, consistently looking for opportunities to improve profits

- Ensure inventory is at an agreed level in relation to sales.

- Minimize wastage, and obsolete stock.

- Production, productivity, cost and performance goals will be established based on the company's vison, strategy and road map; this position would have the responsibility of achieving those goals.

- Identify resource requirement (or excess staff) in consultation with department managers, for achieving the set goals.

- Develop working relationship with vendors, manage vendors and vendor costs ensuring prompt deliveries and maintaining high quality.

- We anticipate this business unit to expand as sales increase. This position must manage the timing of new recruits and their required skill sets to enable the increase in production, software and hardware.

Additional responsibilities:

- Partner with Leadership to ensure key resources are available to deliver project commitments.

- Perform leadership involvement activities in all phases of Kiosks and Bag Drop product delivery, to manufacturing.

- Responsible for understanding and fulfilling customer needs after new systems/solutions are sold.

- Establish and maintain effective tracking processes for productivity KPI's and deliverables, requirements for success.

- Lead strategic initiatives to drive process improvements and address organizational efficiencies.

- Build effective working relationships across multiple functions and organizational levels, all key stakeholders, including sales, product, project management and key customers.

- Participate in effective executive-level discussions.

- Support and work with global organization for product training and RFP responses when required.

- Foster a culture of engagement/accountability, creating goal alignment and coaching through feedback, development planning and performance management.

- Maximize impact by providing oversight and guidance to teams. Mentor and coach teams to achieve their key results and objectives.

Required Technical and Professional Expertise:

- Strong leadership, management and people skills required to lead, motivate direct teams and independent contributors from various functional areas including Finance, HR, Software, Hardware, Engineering, Client Services, Production, Supplier Management and Product Design.

- Knowledge and experience with employee relations and Human Resources best practices. People management skills in hiring, training, delegating work and developing people.

- Experience with financial budgets and business plans; knowledge and experience with tools and techniques for planning, scheduling, and controlling project deliveries.

- Excellent process improvement experience, including the utilization of continuous improvement tools/technologies. Ability to understand technical concepts quickly to ensure technology remains aligned with strategic business objectives.

- Experience managing hardware projects from prototypes through to mass production.

- Related experience in the Airport environment is an asset.

- Preferred knowledge within Airport Kiosks and Bag Drop products and operations; aptitude for understanding issues and developing solutions to overcome obstacles.

- Knowledge of CAD drawings an asset.

Required Experience Education/ Competencies:

- University degree

- Minimum 10 years of related experience as a Business Manager

- A high degree of initiative, professionalism and attention to both detail and quality.

- Strong business acumen, analytical and problem-solving skills; business and decision proficiency required to develop and support recommendations.

- Superior client/customer relationship management skills, multiple teams, customer contacts, and managing on time deliveries.

- A passion for innovation in defining a way forward in the face of ambiguity.

- Ability to build positive influence and relationships at all levels.

- Strong MS office skills.

- Highly flexible and adaptable to work environments - Ability to multitask and work with others in a global support environment.

- Clear and concise communication skills. Confidence and presentation skills needed to interact effectively with senior management, key customers, and partners in both selling and problem-resolution scenarios.

Travel Requirements: Ability to travel when necessary.