General Manager - Process Training - BPO

- Work with the Vertical leads in providing inputs on development areas for projects initiated

- Provide real time support to teams working on projects

- Should be knowledgeable on the business/process

- Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients

- Should have analytical ability and ability to understand the business impact of nos.

- Should be able to manage multiple teams / clients and multiple locations

- In depth understanding of training metrics and impact to business metric

- In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements

- Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration

- Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives

- Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function

- Maintain vertical hygiene by ensuring reports, data and documents are in place

- Promote standardization by creating SOPs across CIS training - Standardization

- Promote behavioral training programs and promote the programs in order to ensure maximum participation

- Should be aware of tools like Flash player, Captivate and videos etc.

- Should have worked on various training methodologies and have knowledge on Instructional designing

- Should have done Market Research & analysis on training models and know what is happening in the training industry

- Should have worked on Innovative projects on transformation for training

- Knowledge of various digital tools & Instructional designing preferred